Why business processes are a must for any business?

• Processes create discipline and better customer service experience. Imagine all your phone operators are following the same processes they greet people the same, they answer the same, they handle complaints the same. This is what I call superior level.
• Processes will keep the business history within the company. Therefore, if we trained employees and they don’t have a process to follow, when those employees will leave, the knowledge is gone.
• Processes are a door to enhance and a solution to correct errors, if approach is not consistent, businesses will not be able to determine where is the problem and how to solve it.

Summary: You should write all your processes directly after creating clear yet concise job descriptions.

Why processes are a must? Consistency, professionalism, determine the actions leading to errors and require corrections, keep business knowledge documented even with employee’s turnover.